PLATINUM CONTRACT (Sweepers/Scrubber Driers) 4 Service/test inspections per annum.
30% discount on parts and chemicals. Free technical advice.
All service parts included.
No call out charges (only pay for labour and parts).
Priority scheduling of breakdown call outs normally by the end of the next working day
if reported before 9am.
GOLD CONTRACT (Hot/Cold Pressure Washers) 4 Service/test inspections per annum.
30% discount on parts and chemicals. Free technical advice.
All service parts included.
Loan machine if breakdown repair will take more than 48 hrs.
No call out charges (only pay for labour and parts).
Priority scheduling of breakdown call outs normally by the end of
the next working day if reported before 9am.
SILVER CONTRACT (Hot/Cold Pressure Washers) 4 Service/test inspections per annum.
10% discount on parts and chemicals. Free technical advice.
No call out charges (only pay for the labour and parts).
Priority scheduling of breakdown call outs normally by the end of
the next working day if reported before 9am.
BRONZE CONTRACT (Hot/Cold Pressure Washers) 2 Service/inspection visits per annum.
10% discount on parts. Free technical advice.
No call out charges (only pay for labour and parts).
Priority scheduling of breakdown call outs normally by the end of
the next working day if reported before 9am.
DOMESTIC CONTRACT 2 Service/inspection visits per annum. 10% discount on parts and chemicals.
Free technical advice. No call out charges (only pay for labour and
parts). Priority scheduling of breakdown call outs normally by the
end of the next working day if reported before 9am
TERMS AND CONDITIONS
LPC will make the agreed number of visits per
annum to carry out service/maintenance at regular intervals.
The contract will cover all the travel and labour
costs for the number of stated visits. Breakdowns will be free of
call out charges, however labour will be charged at the standard
rate, along with parts charged at the prevailing price less the
appropriate contract discount. (ie Platinum 30% Gold 30% Silver
15% Bronze 10%). Inclusive service parts (Platinum and Gold Contract)
are engine oil, pump oil, electrodes, burner nozzle and fuel filter.
(Where applicable). Excludes electrical safety (PAT) testing.
Any work that has to be carried out during the
contract period to repair any damage caused by misuse, negligence,
use of non LPC chemicals, tampering, repairs by non LPC authorised
personnel, fitting of non standard or non LPC approved parts, failure
to follow recommended frost protection, failure to follow manufacturers
operating instructions or operating manual are not covered under
the contract and will be charged with a call out and labour rate.
The term of the contract will be one year unless
stated otherwise. The contract will be automatically renewed on
the anniversary of the said contract. Prices will be subject to
an annual price increase and review.
Termination of the contract can be at any time
by either party giving at least one months notice in writing. (A
penalty charge may apply).
Equipment that has not previously been covered
by a LPC Maintenance Contract must be inspected and brought into
good working order before the contract can begin. On receipt of
a signed contract an engineer will carry out an inspection visit.
If remedial work is required the work will be carried out at our
standard labour rate. Parts will be charged at list price less the
relevant contract discount.
A loan machine (Gold Contract) will be made
available if the repair downtime will be more than 48 hours. If
a loan machine is used the insurance cover for loss or damage will
be the responsibility of the customer. The maximum loan period will
be seven days and clause 2 and 3 apply.
The stated contracts are only valid for machines
being used for a standard working day (8 hours). If the working
day is regularly greater than this a separate agreement is required.
Payment terms are strictly 30 days and must
be adhered to.
